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Who we seek:

BigID is seeking a data-driven, operationally excellent VP of Professional Services to lead and transform our global PS organization. This is a high-impact leadership role responsible for the full lifecycle of professional services delivery — from pre-sales scoping through successful customer go-live and handoff to Customer Success. You will own the P&L, set delivery standards, and build the operational rigor needed to scale an enterprise software implementation practice — with an unwavering focus on accelerating time to value and ensuring every customer is on a clear, measurable path to success from day one.

This role reports to the Chief Customer Officer and works in close partnership with Sales, Product, Engineering, and Customer Success to ensure customers realize value from BigID quickly, predictably, and with quality outcomes.

What you’ll do:

Delivery Excellence & Operational Rigor

• Own end-to-end delivery of BigID implementations, ensuring on-time, on-scope, and on-budget project execution across the portfolio
• Build and maintain a data-driven delivery framework — real-time visibility into project health, utilization, margin, CSAT, and time-to-value metrics
• Establish standardized methodologies, playbooks, and escalation protocols that reduce delivery variability and prevent surprises
• Drive root cause analysis on delivery failures and implement systemic fixes — not one-off firefighting

Customer Experience & Outcome Ownership

• Serve as executive sponsor for strategic implementations, ensuring customers have a relentless advocate at the leadership level throughout their journey
• Instill a "whatever it takes" delivery culture — one where the team proactively removes obstacles, adapts to customer realities, and never loses sight of the outcome the customer hired BigID to achieve
• Partner closely with Customer Success to ensure seamless, well-documented handoffs that preserve momentum and set customers up for long-term, measurable success
• Establish proactive health checks and early intervention practices so no customer ever feels lost, behind, or unsupported — getting ahead of risk rather than reacting to it

Cross-Functional Collaboration

• Partner with Product and Engineering to surface systemic implementation challenges and influence the product roadmap for deployability and configurability improvements
• Build a deeply collaborative, fully aligned partnership with Sales — with shared accountability for customer outcomes from day one.
• Collaborate with Customer Success on integrated QBR content and customer health visibility

Team Leadership & Capacity Planning

• Lead and develop a team of Services Managers, Services Engineers, and Project Managers
• Build a high-performance culture with clear accountability, career development paths, and performance metrics

Financial Performance

• Own the PS P&L, including revenue recognition, resource utilization, margin targets, and backlog management
• Partner with Sales on deal structuring, offering quality, and realistic scoping to prevent unforeseen cost overruns and scope disputes
• Implement forecasting for Services bookings, revenue, and resource demand

What you’ll bring:

Experience

• 10+ years in professional services or services delivery, with 5+ years in a senior leadership role at an enterprise B2B SaaS or data/security software company
• Demonstrated track record of building or transforming a PS organization — not just maintaining one
• Proven experience of leading services organizations where customer success is the north star — with measurable outcomes in time-to-value, customer satisfaction, and long-term adoption to back it up
• Background in data-intensive domains (data governance, data management, cybersecurity, privacy, or similar) strongly preferred

Operational & Analytical Mindset

• You lead with data — you build dashboards before you build slide decks
• Deep experience with PSA tools (Certinia/FinancialForce) and CRM-integrated services pipelines
• Ability to distinguish between execution problems, scoping problems, and product problems — and respond accordingly
• Strong command of services metrics: utilization, billable efficiency, project margin, CSAT, NPS, time-to-value, realization rates

Leadership & Communication

• Comfortable presenting to C-suite and enterprise customers — capable of de-escalating difficult situations with credibility and calm
• Able to build trust and tight collaboration with Sales
• Recruits, develops, and retains strong individual contributors and managers

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements
• Other compulsory benefits based on the country of residence

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

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