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IT Ops Engineer



IT, Operations
Lisbon, Portugal
Posted on Saturday, April 6, 2024

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team with a passion for innovation and next-gen technology. BigID has been recognized for being one of CNBC’s Top 25 Startups powering the economy, we're on Built In's 2023 Best Places to Work, one of America's fastest-growing companies, Inc5000 2023, 3 years running, one of the 20 coolest identity access management and data protection companies, CRN Security 100 2023, a Market Leader in DSPM at the 11th annual Global InfoSec Awards (Cyber Defense Magazine) and 2023 Disruptor Gold Winner - Most Disruptive Cyber Security Software, Globee Awards.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who We Seek:

Reporting to the Head of IT in Tel Aviv, IT Ops Engineers are responsible for cloud-based services and infrastructure and Infrastructure as Code, with a strong focus on automation and integration between services.

What you’ll do:

  • Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit
  • Participate in automation efforts across all parts of the IT operation, partnering with various leaders across the security team, R&D, the People team, and business units
  • Participate in the management of our SaaS back-office stack (Google Workspaces, Okta, Atlassian, Slack, Zoom, etc.)
  • Identify and implement automation opportunities for IT processes
  • Be part of the IaC efforts
  • Diagnose and troubleshoot IT issues and come up with solutions
  • Diagnose and troubleshoot users and endpoint (Windows & MacOS) issues and come up with solutions
  • Accurately document and maintain our inventory of technology hardware, software, and resources
  • Establish, document, and implement processes and procedures
  • Skillfully manage relationships with vendors and contractors for all IT-related purposes
  • Update and modify IT infrastructure to address scalability, repeatability, and security
  • Make sure security is foremost in everything you do

What you’ll bring:

  • 2+ years of experience automating IT processes
  • 5+ years of experience as an IT expert supporting SaaS and backend services, preferably at a technology company
  • A cybersecurity mindset: think “security” in every process
  • A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support IT customers
  • An automation mindset
  • Proficiency in DevOps tools and automation languages, such as Python, NodeJS, PHP, Terraform, and serverless
  • Experience with IaaS and IaC
  • Proficient in public cloud management: AWS, Azure, and GCP
  • Strive to constantly improve anything and everything, identify issues, provide and implement solutions
  • Ability to identify weaknesses in processes, provide and implement solutions
  • A team player attitude
  • A Project Manager mindset: Independent and capable of leading processes and projects
  • Experience with API-driven processes
  • High level of accuracy and attention to detail
  • Mature and responsible with confidential information as a natural part of this role
  • Strong communication and documentation skills (you love creating process docs)
  • Strong analytical and problem solving skills
  • A very high level of English

What’s in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

  • Equity participation - everyone shares in our success
  • Flexible work arrangements
  • Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out



BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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